When depositing a specified kind of coins (e.g., EOS, XLM, BNB, etc.) to BitMart, you must write a memo together with your deposit address. Adding a memo will help prove that the digital assets you are going to transfer, belong to you. Otherwise, your deposit will fail.
If you forgot to add your memo or you wrote a wrong memo, please contact customer service immediately with the following information:
- Your BitMart account
- The TXID of your deposit (which failed due to the missing of the memo)
- A screenshot of your deposit (the TXID should be included on the screenshot)
- Initiate a new deposit (any amount) to BitMart with correct deposit address and memo
Note: the new deposit must from the same address as the one you used to deposit without a memo. Only in this way can prove that the failed deposit was initiated by you.
After providing all the information above, please wait patiently. Our tech team will check the information and start to solve the problem for you.